Steam cleaning for stubborn carpet stains

Steam cleaning for stubborn carpet stains

Carpet steam cleaning, also known as hot water extraction, is the preferred method for deep cleaning carpets because of its ability to remove stubborn stains and embedded dirt. Steam cleaning machines blast your carpet with hot water and then use powerful suction to remove loosened dirt and excess moisture, leaving your carpet feeling and smelling fresh and clean. Here are some tips if you are considering deep steam cleaning your carpets. While carpet steam cleaning is recommended by most carpet manufacturers, you should still consult with your carpet’s manufacturer to ensure that steam cleaning is safe and will not adversely affect your carpet’s fibers, dyes, and construction. To achieve the best results, hire a professional to steam clean your carpets. A reputable company such as The Specialists All Natural carpet cleaning can offer a guarantee that your carpets will be cleaned safely and effectively without any damage. Look for a company that is certified and uses Seal of Approval products and equipment, which have been tested to ensure high quality treatment. 

Call The Specialists All Natural Carpet Cleaning Company today at (916) 348-7018

Professional, Certified Pet Urine & Odor Removal

The Specialists' Pet Urine Removal

We have all had a weed in our garden that we thought we removed, until
we found it had come back up the next month to mock us.

Until it is taken out by the root, beneath the surface of our lawn, it will continue to be an eyesore each time it resurfaces.

Pet urine is similar in this sense: cleaning the carpet fibers on top will do nothing to remove the urine contamination that is under the carpet, hidden within the carpet padding below. Our technique is effective because we treat the padding with enzymes to break down the urine. We then extract the bacteria, urine, and enzymes out of the padding, up through the carpet fiber and into our truck mounted carpet cleaning machine to completely remove it from your home. We then clean the carpets with all natural solutions in our 12 step process.

Our method is thorough and effective simply because we take care of it at the root of the problem.
Are you looking for lasting pet urine removal? Not a deodorizing cover up - but non-invasive subsurface extraction. Don't replace
carpets, our technique actually deters recurring offenses.

Our Pet Urine Removal process is the least invasive in removing pet urine from the source - the sub-padding. Cleaning alone will not remove pet urine from the padding. The spot will return and so will the occurrence.

The Specialists are IICRC Certified in Color Repair, Carpet Cleaning, Upholstery & Fabric Cleaning, Journeyman Textile Cleaner - Tile & Grout Cleaning, Odor Control, and Carpet Repair & Reinstallation, as well as Teflon Application Certification for Carpet Protection.

We provide truck mounted professional steam cleaning, the method recommended by carpet manufacturers.

The Specialists are approved by 3M Scotchguard to maintain the warranty of your new carpets.

The Specialists are a Platinum Plus, good standing member of EthicalServices.com with over 500 Satisfied Client's Testimonials. According to EthicalServices.com, The Specialists are the #1 Carpet Cleaners in Folsom, El Dorado Hills, Gold River, Lincoln, Serrano, Los Lagos and more...

Call The Specialists (916) 348-7018

The Whole Truth:

We can't fix everything, but at least we'll tell you upfront exactly what to expect. We'll tell you before we start if a spot may not come out, or might come back. We are a fair, honest company, and honestly, a few folks feel our prices are too high. Our prices are as low as we can make them without cutting corners. We have checked the prices of other cleaners, and ours are neither high or low. Even if they were the highest prices in Sacramento, our thoroughness would be worth every penny. Truck mounted hot-water extraction is by far the most thorough method used for deep carpet cleaning. That is what we provide with a two hour dry time. You can find our testimonials online of customers that have used us with great satisfaction. We're a Platinum Plus good standing member of Ethical Services.com.

If you're looking for a company that cares about establishing a lifelong cleaning relationship with you and meeting your home's floor care needs, visit our website, TheCarpetSpecialists to review our All Natural, No Residue 12 Step Cleaning Process.


Or, feel free to call us directly at (916) 348-7018.



We service Sacramento CA carpet cleaning, Carmichael CA carpet cleaning, Carmichael carpet cleaner, Fair Oaks CA carpet cleaning, fair oaks carpet cleaner, sacramento carpet cleaner, sacramento steam cleaning. We respond to roseville, folsom, citrus heights, rancho cordova, elk grove, granite bay, natomas, land park, curtis park, greenhaven, rocklin, lincoln, eldorado hills, ca carpet cleaning.



















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When Should I Replace Rather Than Just Keeping My Carpet Clean?

The decision to replace your carpet is affected by many factors. If your carpet is fairly new, you can restore the fresh look and smell of your carpet by having it professionally cleaned. At some point, however, your carpet begins to look worn and old, and not even the best cleaning can resuscitate it.

In general, the lifespan of carpet is 10 years, depending on the quality of the carpet and padding and usage patterns. Usage patterns refer to the amount of traffic in a particular room or area. For instance, hallways tend to show more wear and tear than bedrooms, and a family of five will wear down a carpet much quicker than a single resident.

We are more than happy to give you an audit on whether cleaning will ultimately determine whether your carpet needs to be replaced or if it can last a few more years. After your carpet is cleaned, look for the following signs that your carpet and padding needs to be replaced: worn or thin areas, and dirt and stains that cannot be removed. While you may be able to rearrange the furniture or use area rugs to cover some areas of concern, traffic pattern wear in hallways and walkpaths are difficult to disguise.

Aside obvious stains, there are other factors that will influence your decision to replace your carpeting.

Lifestyle: If you frequently entertain guests, a pristine carpet may be more important to you than if you have 3 small children and 2 dogs. Both the children and dogs are apt to drag dirt inside and create other messes, so you may be able to tolerate a few stains on your old carpet for another year or two before replacing it.

Budget: If you're like most people, this is a matter of priorities. If you have enough money to replace either your carpet or the hot water heater that is frequently on the fritz, you should probably go with the hot water heater. If money isn't an issue and you would like to freshen up your home with new carpet, there is no reason to wait.

Health Concerns: Allergens love to snuggle into your carpeting, so you may want to replace your carpeting more often if you or members of your family suffer from allergies.

Timing: If you're planning to move in the near future, you may want to hold off on new carpeting unless the appearance is so bad that it will affect the sale of your home. Since many buyers may have their own preference on type of flooring, another option is to offer a flooring allowance that will give buyers the ability to make their own choice.

If you do decide to replace your carpeting, please feel free to call us as we can personally recommend a flooring specialist in your area.

ABC 20/20 Report - Signs of a Bait & Switch Carpet Cleaning Company

NORMAL VS. SPECIAL

There should be no differentiation between a “normal” cleaning job and “special” cleaning job. Cleaning is cleaning. Diligent effort must be made to remove as much soil as possible from the carpet. And technicians must take steps to leave fibers as residue-free as possible to prevent accelerated resoiling.




Do not expect an exact price quote over the phone.

Honest, reputable carpet
cleaning companies almost never price carpet cleaning by the
room.

Carpet cleaning is usually priced by the square foot; if you’d like to know the exact cost, you need to know the exact number of square feet you want cleaned. To get an accurate measurement, cleaners should use a measuring wheel or tape measure to calculate the exact size of the carpet area.



















Other variables affect the price as well:
•The type of carpet. Some are harder to clean than others.
•The amount of soiling. Carpet that hasn’t been cleaned for 10 years will take longer to clean than carpet that was cleaned within the past six months.
•The amount of furniture that must be moved. In many cases, if you move your furniture, you’ll save money.




This information is brought to you by our friends at ABC News and 20/20. (Click for full report.)



The Specialists Carpet Cleaning Company charges by the cleanable square foot. Your cleaning estimate is based on exactly what you want cleaned, and you're not charged for cleaning under items not cleaned under (i.e. the Master Bed).



Spots are never an extra charge.


Child & Baby Safe Products.


Pet Safe.


Walk on your carpets as soon as we leave. Free reusable protective shoe covers for each family member.


No V.O.C.s or solvents used.


Owner operated since 2003.


Licensed, insured, certified technicians active with continuing education to keep abreast of new technologies arising in the market.



The Specialists are a Platinum Plus good standing member of EthicalServices.com with many online customer testimonials and uses only Green Cleaning Methods and Cleansing Agents.








Call (916) 348-7018 with questions about pet odor, our all natural cleaning process available for carpets, tile & grout, upholstery, area rugs and mattresses. We also offer travertine and natural stone polishing.

Visit us online at www.TheCarpetSpecialists.com

Proudly Serving the following areas:


Carpet Cleaning in Roseville, Carmichael, Cameron Park, Rocklin, Lincoln, Granite Bay, Natomas, Citrus Heights, Fair Oaks, Folsom, Elk Grove, Orangevale, Rancho Cordova, Gold River, Sacramento, Carmichael, West Sacramento, El Dorado Hills, and Land Park .

what is the manufacturer's suggested carpet cleaning method with commercial carpet?

It depends on the manufacturer. Other factors that come into play are the types of and frequency of traffic (private office cubicles with light traffic vs. airports and theaters with heavy traffic), any possible new construction nearby (dry soil in the air sheets carpeting in a fine mist that is ground under foot each time doors and windows are opened), if it snows in your area (salts from snow melt can cause possible damage, including discoloration).

We are going to assume, as in most commercial applications, that your carpets are of synthetic, or man-made, fibers. Some procedures may not be suitable for wool or wool blend or printed carpeting, if you believe the carpets are wool, please repost and we will be glad to inform on the maintenance with this new information. This, however, pertains to the standard commercial carpeting found in most office buildings.

When choosing the cleaning system, the important considerations are:

• It must clean effectively
• It must not damage the texture of the carpet
• It must not leave excessive residues of cleaning materials.

The preferred methods, and of course, it depends upon your carpet blend and type, are hot water extraction and low moisture extraction.


The Hot Water Extraction method using high performance equipment should be the primary scheduled method to clean carpets. Necessary interim cleaning systems are successful when used to supplement the extraction program. These interim cleaning processes help enhance the carpet’s appearance between deep cleanings.


Low moisture encapsulation systems are also interim cleaning processes that enable the carpet’s appearance to be improved and returned to service in a short amount of time. The cleaning agent is agitated into the carpet’s pile with a mechanical brush, allowed to dry and vacuumed to remove the encapsulated soil from the carpet. In conjunction with scheduled Hot Water Extraction cleanings, the low moisture systems can help maintain a satisfactory appearance.


As for the frequency of cleaning:

• Light traffic (private cubicles as mentioned earlier) once annually.
• Medium traffic (halls, conference rooms) every 6 months.
• Heavy Traffic (entrances, elevators, main hallways, break rooms, work/copy rooms & mailrooms) every 3 months.
• Severe Traffic (airports & entries to hospitals, malls & theaters *extra heavy traffic & soiling require frequent attention) Monthly.

The goal is to clean carpets (whether commercial or residential) before it begins to appear worn and discolored. Soil breaks down fibers and weakens them for use, which is why we so frequently wash our clothing articles: to maintain their appearance.


Should you have any further questions, or wonder what your carpet cleaning company should use in the way of cleaning materials, feel free to ask! The Specialists Carpet Cleaning Company uses all natural cleansers that pass the stringent specifications and safety requirements for hospitals and the White House itself.

What Type of Vacuum Cleaner Should I Buy?

Looking for "The Best Vacuum Cleaner"?

Is it a Dyson? An Oreck?

The answer might surprise you...

It lies in the options and features of the vacuum, in relation to the type of carpet you have in your home. Confused? Let us help.

It is best to find a vacuum with a beater bar. A beater bar is located under the vacuum and 'beats' the carpet as the vacuum rolls over soiled areas. This beating and vibration shakes the heavier sands in your carpet up high enough that your vacuum can suck them up. These heavier sands are part of the cause of the traffic lanes in your home, generally coming in from the front door or garage or off the kitchen into the living room, anywhere you step from hard surface to carpet.

A beater bar is wonderful, however, is not created for all carpet types. Just like fabrics, different carpet fibers have different characteristics. If you have berber, or a looped carpet, you need to avoid a vacuum with a beater bar - this can catch a loop and cause a snag or run in your carpets. We most often think of Olefin as a berber, but berber is the looped sytle of a carpet. Olefin ("ohl-uh-fin") is actually a plastic, made essentially from the same materials as your common Coke bottle. Notice when you crumble or smash a Coke bottle, it is impossible to restore it to its previous state? The same characteristic you'll find in Olefin carpets. If you're someone that likes to rearrange your furniture, Olefin is not for you. The divots and indentations from furniture placement will always be easily identifiable. However, if done right, Olefin cleans and brightens so nicely with regular professional carpet cleaning.

Mistakes to avoid when setting up your vacuum:

Our own thoughts dictate that "if high is good, low is better" when it comes to adjusting the heighth of our vacuum setting. The "Bare Floor" setting should not be used on carpet. It doesn't clean any better, it will actually burn up the motor. It also does not allow the brushes that send the dirt flying into the suction hose the space to rotate effectively.

The key to a good and thorough vacuuming is to vacuum 2-3 times per week, per manufacture's warranty and the Environmental Protection Agency (EPA), as well as setting the proper height adjustments for your flooring.

Some tips:

It always seems as though cords are too short and you're trying to just get that last inch of carpet vacuumed without having to stop, turn off, unplug and find a new outlet. I heard a tip last week: add an extension cord. How simple is that? I had always just taken my vacuums into a sewing and vacuum specialty shop and had a commercial length cord put on. Either way works, and I'm sure you already thought of that!

Dry Steam Cleaning...is it Chem Dry or Truck Mounted?

On the technical side - how can steam cleaning dry fast?

It is truck mounted steam cleaning that dries in 2 hours or less!

We are so excited about the world's newest cleaning technology - the Rotary Jetless Dri-Master. This superior hot water extraction tool (steam cleaning at 230 degrees of heat) has a 3-jet system which simultaneously flushes and removes deeply embedded soils while the rotating head cleans all sides of the carpet fibers.

The traditional wand cleaning method expels water in a downward fashion, the technician then goes over the area with dry strokes to remove the moisture.

With our new Dri-Master, having the vacuum and water run

simultaneously allows for the removal of 85% more moisture and soils

, leaving a cleaner carpet that dries fluffier in only 1-2 hours.

Now that's something to be excited about!

How Often Should My Carpets Be Cleaned?

View the EPA's cleaning frequency guide according to whether you have pets, young children, or are a commercial building.

CL AD - Finding a Professional Cleaning Company and Rug Handling Experts

Are you looking for:

• Cleaning that leaves behind no sticky residue? The Specialists's All Natural No Residue 12 Step Cleaning Process removes dirt attracting residues left behind from previous cleaners.



• 2 hour or less dry time? Standard cleaning methods take 24 hours, The Specialists Drying technology cuts dry time by 85%.



• All natural, safe, non toxic cleaning? The Specialists use patented safety products that are the only ones that meet the stringent guidelines to be used in the most sterile hospitals and the White House.



• Cleaning that stays cleaner longer? We provide for every home a more thorough cleaning that gets deep down dirt and carpet protection that repels stains.



• Lasting pet urine removal? Not a deodorizing cover up - but non-invasive subsurface extraction. Don't replace carpets, our technique deters recurring offenses.



• Certified technicians? The Specialists are IICRC Certified in Color Repair, Carpet Cleaning, Upholstery & Fabric Cleaning, Journeyman Textile Cleaner - Tile & Grout Cleaning, Odor Control, and Carpet Repair & Reinstallation, as well as Teflon Application Certification for Carpet Protection.



• Truck mounted professional steam cleaning? The method recommended by carpet manufacturers.



• A 100% money back, no risk guarantee? If you're not happy, you don't pay.



• Free estimates on site or over the phone? We never clean without giving you the exact quote - up front pricing.



• New carpet warranty approved maintenance cleaning? The Specialists are approved by 3M Scotchguard to maintain the warranty of your new carpets.



• A professional company that you can trust? The Specialists are a Platinum Plus, good standing member of EthicalServices.com with over 500 Satisfied Client's Testimonials. According to EthicalServices.com, The Specialists are the #1 Carpet Cleaners in Folsom, El Dorado Hills, Gold River, Lincoln, Serrano, Los Lagos and more...

Call The Specialists (916) 348-7018

The Whole Truth:

We can't fix everything, but at least we'll tell you upfront exactly what to expect. We'll tell you before we start if a spot may not come out, or might come back. We are a fair, honest company, and honestly, a few folks feel our prices are too high. Our prices are as low as we can make them without cutting corners. We have checked the prices of other cleaners, and ours are neither high or low. Even if they were the highest prices in Sacramento, our thoroughness would be worth every penny. Truck mounted hot-water extraction is by far the most thorough method used for deep carpet cleaning. That is what we provide with a two hour dry time. You can find our testimonials online of customers that have used us with great satisfaction. We're a Platinum Plus good standing member of Ethical Services.com.

If you're looking for a company that cares about establishing a lifelong cleaning relationship with you and meeting your home's floor care needs, visit our website, http://www.thecarpetspecialists.com/carpetcare.htm#step to review our All Natural No Residue 12 Step Cleaning Process.

Or, feel free to call us directly at (916) 348-7018.

Our Pet Urine Removal process is the least invasive in removing pet urine from the source - the sub-padding. Cleaning alone will not remove pet urine from the padding. The spot will return and so will the occurrence. Click here to view our carpet cleaning blog to learn how to remove pet urine yourself.

We use many types of professional cleaning machinery, depending on your specific carpet needs. Why choose between steam cleaning or dry cleaning? We offer both with our steam cleaning process that dries in 2 hours or less, using our No Residue All Natural 12 Step Cleaning Process...and this photo is just 1 step of the 12.

The Specialists are Certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification) in Upholstery Cleaning and are DuPont Teflon Advanced Trained Technicians. You will receive the utmost care in the cleaning of your furniture, and fabric protector is carefully applied to extend the life of your furnishings.

The Specialists specialize in hard surface cleaning: Tile and Grout Floors, Countertops, Showers, BBQ Grills, and more. We are IICRC Certified in this field of expertise, as well. We service Marble, Granite, Travertine, Limestone, Ceramic, Porcelain and more, as well as encourage Professional Sealant to be applied after cleaning or installation of grout to maintain the new and fresh appearance. You may watch a quick 2 minute tile cleaning video of the actual process.

Ask us about Commercial Building Maintenance...we give free estimates and discounts for maintenance packages of restaurants, office buildings, churches and more.

Call The Specialists at (916) 348-7018

We service Sacramento CA carpet cleaning, Carmichael CA carpet cleaning, Carmichael carpet cleaner, Fair Oaks CA carpet cleaning, fair oaks carpet cleaner, sacramento carpet cleaner, sacramento steam cleaning. We respond to roseville, folsom, citrus heights, rancho cordova, elk grove, granite bay, natomas, land park, curtis park, greenhaven, rocklin, lincoln, eldorado hills, ca carpet cleaning.

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Free Online Video - 'How To Make My Carpet Look Brand New'

Read here or go directly to www.CleanerDrierHealthierCarpet.com to watch the free online video.

Your FREE Carpet Care Secrets Video Reveals...


"The Secret To Getting Almost Any Carpet, Rug Or Floor In Your Home To Look, Feel, And Smell Brand New!"


Here's Just Some Of What You'll Discover In This FREE Video:


Professional secrets for quickly getting your carpets looking their best!


What you should know before you even think about hiring a professional carpet cleaner!


How to clean your carpets the right way... so they never fade, dull, or get worn!


What you need to know about most of the over-the-counter carpet cleaning solutions!


How to get and keep your carpets looking almost brand new!


...and much, much more!!

Free Online Video - Stain and Odor Removal Tips & Tricks

For more on a Cleaner, Drier, Healthier home, visit our sister-site, www.CleanerDrierHealthierCarpet.com

Your FREE Stain & Odor Removal Secrets Video Reveals...


"How To Quickly & Easily Get Rid Of Almost Any Stain Or Odor In Your Home!"


Here's Just Some Of What You'll Discover In This FREE Video:


The one thing you should never do to your carpets when you notice a stain -- unless you want the stain to become permanent!


The truth about some of the over-the-counter carpet cleaners!


How to remove a stain or spot from your floor without ruining the surrounding area!


Why water can be a carpet's worst enemy when eliminating stains!


How to get and keep your carpets looking almost new!


...and much, much more!!

Free Online Allergy Relief Video

Do you want cleaner, drier and healthier carpets for your home and family? Simply visit our sister-site: http://www.cleanerdrierhealthiercarpet.com/

"The One Cause Behind Most Allergies In The Home And How To Eliminate It!"

Here's Just Some Of What You'll Discover In This FREE Video:

The one thing, almost nobody suspects, that's probably causing most of your allergies in your home!

What you should never do to your home carpets if someone in your family suffers from allergies!
The BIG MYTH about eliminating allergens from your home!

The “one thing” you can do to drastically reduce allergy symptoms in your home today!

How to keep your home virtually allergen-free going forward!

...and much, much more!!

When Should I Clean My Carpets?

Please visit The Specialists Official Website (scroll down to the middle of the page) where we have posted the Chart in accordance with the Environmental Protection Agency (EPA). How often you clean your carpets depends on many factors: How many people live in the house? Do you have pets? Is there nearby contruction? Do you smoke indoors? Is it humid outside?

You may wonder, why does humidity have anything to do with how often I should clean my carpets? Dust Mites thrive in humid climates. Dust Mites are the culprit for allergic reactions. Have you ever wondered "What am I allergic to in my home?" It's not so much the Dust Mites, as it is their potent and toxic fecal matter.

Here is an informative clip on Dust Mites with microscopic magnification.

Carpet Cleaning Scams - EXPOSED! Avoid Bait and Switch!

Beware of Bait and Switch Carpet Cleaners!

You know the type – they “bait” you with a low price, then “switch” you to their “dual scrub” or “deep clean” system. They proceed to soak your carpet and leave a soapy residue behind, causing your carpets to get dirtier quicker. Good luck getting them back again!

Ever heard that old saying, "If you clean your new carpets, they'll never look the same again. So wait as long as possible"! It's because so many have been scammed by Bait and Switch carpet cleaners! We feel strongly about arming consumers with information in order to expose these scams.

“This is Bubba. The world’s most notorious carpet cleaner!”

Beware of low priced carpet cleaning. If their price is truly low, you should be concerned about their quality. How can you pay technicians a decent wage and have the best products and equipment at the lowest price? You can’t.

Some companies advertise a low price, then charge you more when they get there. Be clear about what is included and what is not. In this ad, the fine print says “we recommend our dual scrub method for all heavily soiled carpet”. How many carpets are heavily soiled? All of them! Even if you held them to the “34.95”, you would get a very poor cleaning.

Here are some questions to ask every carpet cleaner about their cleaning…

1. What method do you use? Dry Cleaning or Steam Cleaning, more info on methods.
2. Do you vacuum the carpet (to remove 70% of the dry soil)?
3. Do you pre-treat spots (to heighten their capacity of maximum removal)?
4. Do you pre-spray the carpet (to break down the soil before cleaning)?
5. Do you pre-groom the carpet (To agitate carpets and evenly distribute the pre-spray for maximum removal)?
6. Do you neutralize the carpet (to maintain the manufacture's warranty)?
7. Do you post-groom the carpet (to help it dry and fluff it up)?
8. Do you use air movers to speed dry the carpet (to dry the carpets quickly)?
9. Is spot cleaning included in the price?
10. Is heavy traffic lane cleaning included in the price?
11. Do you give a free bottle of spot remover (for at home use)?
12. Do you give a free pair of booties (so I can walk on the carpet right away)?

Questions to ask about their company…

1. Do you have recent references?
2. How long have you been in business?
3. Are you certified by the IICRC?
4. Do you offer a 100% money back guarantee?
5. Do you have an on-time guarantee?
6. Do you use sub-contractors or employees?
7. Do you have liability insurance?
8. Do you have a re-soiling guarantee?

A low priced carpet cleaning company simply cannot provide the most advanced, guaranteed cleaning technology at a low, low price. Something has to be cut from the picture. The Specialists obviously offer all of these benefits and more.

Under Cover Investigation on Leading Carpet Cleaners

Mystery Shopping 3 Most Recognized Carpet Cleaning Companies
Reveals Poor Service and Inadequate Cleaning Systems

The Specialists hired a consulting firm to “mystery shop” our three biggest competitors to confirm the real differences between our service and others. The findings not only confirmed the hard earned leadership position that we have, but also raised some real concerns about these supposedly expert companies.

We have decided to share this valuable information and experience by publicizing this report (names removed so you can make your own choice).

Three companies were chosen because of the brand recognition associated with them. These three companies would also be considered our biggest “competitors”. Even though we feel that we don’t have any competition, and we maintain a leadership and educational position that no other carpet cleaning company in the city enjoys, we wanted to see things from your perspective. We wanted to see how things looked through the eyes of the client. So we paid a consulting firm to book one carpet cleaning job from each of the companies.

The findings shocked even us!

The first company that was called not only had horrible telephone manners, but sent out the rudest, unprofessional, uninformed crew you could imagine. They never said thank you and acted like they were being bothered the whole time they were there (which was a total of 37 minutes!). This crew did not pre -vacuum the carpet, didn’t pre-spot it, or even groom it. Even though the spots were not satisfactorily removed they remained unconcerned and unwilling to try harder.

Their one-step method doesn’t even come close to meeting minimum IICRC Standards. Due to the fact that they just brushed over the carpet with the cleaning tool, the soils returned before the day was even over! At the end of the job, our consultant was required to sign a lengthy document. They would not state a reasonable guarantee (the company had stressed their guarantee to secure the job over the telephone). There was no respect, no apology was made for their attitude and not even a little "thank you". Not even a smile the entire time proved that a customer is just another bother in their day. How sad.

The second company at first sounded more promising than the first.

Their telephone courtesies were somewhat better, but not anywhere near what they should be. The problem with this company was that they gave us a 2pm-5pm arrival window. At 1 o’clock our consultant called to check on the arrival time. “Toward the latter” he was told. At 4:10pm, he called again “the crew is still at their previous job. They should be about an hour.” At 5:10, still no crew. Another call revealed that they were still at the previous job. When pressed the operator said “Well, their previous job went from 2 rooms to 2 houses” “Oh, so you took on more work on your previous job and bumped me huh?” our consultant replied. “Let me get the operations manager” The ‘operations manager’ said “It’s only 5:10!” insinuating that they weren’t actually late. They couldn’t give a specific arrival time, so our consultant cancelled this job. If a company doesn’t care enough to communicate with the client, turn down extra work, and/or offer alternate arrangements for their clients, they don’t deserve the work, no matter how good they might be. If you’re not there, you can’t very well do a good job now can you?

The third company was better than the first two, but lacked what it takes to be considered a “top” company.

Booking the job was about as average as the other two. Incorrect information, and ignorance ran throughout this experience. This company gave a 2 hour window. They called the day before to confirm which was good. The morning of the appointment, they called to confirm the arrival time. Good. When the technician arrived, he was very nice. That was not enough to get them more than a C Average due to the inexperience of the young man that came.

He didn’t know anything about the carpet although he claimed to have been around carpet for a long time. He thought the carpet was wool by looking at it (it was nylon). This technician pre-vacuumed the carpet, and pre-sprayed the traffic area, and rinsed. Upon completion, he requested a signature beside several cleaning steps that were not provided. When pressed, the CONSULTANT was fed the old excuse "I don't have it on the truck."

Both companies that came out had carpet cleaning steps on their work order that they were unwilling to do. One was grooming the carpet. In both cases, it was on the ticket (put their by their operational system to make sure they do it). Both blew it off as unimportant.

Obviously any company has their bad days, or days when employees just don’t want to perform. The scary part about these three companies is that they are the most recognized brands in our industry and these inadequacies and poor attitudes were obviously routine.

The Specialists are passionate about raising the standard of our industry. We commit to providing you with the most outstanding service experience ever. Guaranteed or your money back!

How To Find A Great Carpet Cleaning Company

Have you ever wondered, "How do I know which carpet cleaner to use?" or "What questions should I ask a carpet cleaner before letting him into my home?" or even, "Which is the best carpet cleaning company in Sacramento"?



Here are five ways you'll know, beforehand, that the one you select (whether it's Stanley Steamer Carpet Cleaner, Coit Carpet Cleaning Company, Artistic Associates Carpet Cleaning Company, Zero Rez, Chem Dry, or any other lesser known cleaner) will meet the standards you have set for your family and home:



Upon your initial telephone conversation, be prepared, be educated and have this list ready in order to ask these 5 questions:


1. Do they have a good REPUTATION?

The area’s most seasoned Floor Covering Retailers and Realtors refer The Specialists exclusively.



2. What kind of EXPERIENCE do they have?

The Specialists is experienced in all types of floor covering, fabric types, and all types of soiling conditions. This ensures that whatever your situation, we will be familiar with it and have the knowledge and experience to handle it correctly without setting stains and odors permanently.



3. What kind of EDUCATION do they have?

The Specialists is certified by the IICRC, the Institute of Inspection, Cleaning, and Restoration Certification - the world’s most recognized body of certification for carpet and upholstery cleaners. Never use a company that is not certified. The Specialists is heavily involved in education across the country. We bring the education we receive directly to your cleaning job. Also, The Specialists is available for information over the telephone, or you may book an informative presentation at your business or community group.



4. Do they have good SYSTEMS?

The Specialists operates the most advanced cleaning systems on the market. We are experienced in ALL methods of cleaning. Our systems get maximum soil removal and maximum spot removal and have a dry time of 2 hours or less without leaving a sticky residue behind.



5. What kind of GUARANTEE do they offer?

The Specialists offers a 100% money back guarantee. If you are not thrilled with the cleaning experience you receive from our company, we will rush back to your location at no charge, and no obligation. If you are still unimpressed, you owe us nothing, and we will honor a complete refund.

www.TheCarpetSpecialists.com

Call (916) 348-7018

to talk to a live representative now regarding pet odor or pet urine stains, all natural cleaning of upholstery, area rugs, carpets and tile & grout or for travertine, marble, granite, limestone and terrazo polishing.

How to Touch Up Crayon Marks, Scratches and Fingermarks from Walls

This tool is great for quick touch ups on your walls to keep your home maintained and presentable. It is called the Paint Buddy, by Rubbermaid.

Watch the commercial.

We also use with great success and recommend the Mr. Clean Magic Eraser. It really does what it says...it erases everything! It cleans walls and removes dirt and grime, scuff marks, and so on. Click here for more information on product uses and where to buy them, but they have been found at your local Dollar Store from time to time.

How to Remove Pet Urine from Carpet

How to Treat Pet Spots

Use ONLY a recommended pet spotter, (Nature's Miracle is one we recommend, available at your local pet speciality store) or a vinegar and water solution (½ white vinegar and ½ water solution).

The reason? Urine turns “alkaline” from being exposed to the air within a short time after the “accident”.

A recommended pet spotter or a white vinegar solution is slightly “acidic”, therefore neutralizing the urine salts.



*Get your carpet professionally cleaned as soon after a pet spot as POSSIBLE!

Even after doing a great job cleaning the spot, urine salts can still be left behind which will discolor your textile and collect odor causing bacteria.

Honest, Professional, Personable People...

this is just some of what client's have to say about The Specialists Carpet Cleaning Company.